Delete your account
You can delete your Homeobangla account, as a patient or as a doctor, here without installing the app. Enter the email address you sign in with, and we will email you a one-time code. Enter the code and confirm, and the account is deleted straight away.
In the app you can do the same from Settings → Delete account.
What is deleted
- Sign-in details: your email address, phone number, password, push-notification token, and any pending one-time codes and password-reset links. The account is closed at once and every signed-in session ends.
- Your profile and family-member profiles: name, date of birth or age, gender, blood group, weight, height, languages, city or pincode and relationship. Profiles never used for a consultation or order are deleted entirely; a profile linked to one is kept only as an anonymous record with all of these details removed.
- Saved addresses and prescription-based medicine carts.
- Intake forms (symptoms) of bookings that never became a consultation: cancelled, expired, unpaid or missed (no-show) bookings.
- Bookings awaiting payment, and free (₹0) upcoming bookings, are cancelled and their slots released. A payment that still arrives for a cancelled booking is refunded automatically. Medicine orders awaiting payment are cancelled.
- Doctors, in addition: your KYC documents (Aadhaar, PAN, degree and council registration certificates) are deleted from storage, together with your Aadhaar and PAN numbers, email, phone, bio, clinic name, languages, case-type preferences, staff notes, the rejection reason and any resubmission link, the reasons and changed details recorded in the review history, weekly availability and future slots, and you no longer appear in the app. A doctor application with no consultations is deleted entirely.
What we must keep
Some records must be kept by law. They are detached from your identity: they no longer carry your name, contact details or profile.
- Records of consultations that took place: the date and time, doctor, status, call times, the intake form (symptoms) and the prescription (diagnosis, notes and medicines), for as long as medical-record rules require (generally at least three years from the last consultation). They stay linked only to an anonymous record without your name or contact details.
- Payment and refund records (amount, status and Razorpay references), for the period tax and accounting laws require.
- Medicine orders: items, amounts, status and the state of delivery, which tax records need. The address lines, city, pincode and phone number are removed.
- For a doctor who has consulted: name, qualifications, council registration number, specialty, experience and fee, because consultation and prescription records must identify the doctor who gave them.
- A record that the account was deleted: the date, the account type, whether it was deleted from the app or the website, and counts of what was removed, with no name or contact details.
- Server logs and database backups are not edited; they are deleted on their normal schedule, after a short and limited period.
The details are in our Privacy Policy. Questions? Email support@homeobangla.com.
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